Delivery Information

How We Send Your Order

StravaMax sends orders from British Columbia, Canada using Canada Post or UPS. Mailing options and prices are automatically calculated at checkout based on your shipping address, order value, package size and weight. Once your order has been processed, you will receive an order confirmation and tracking information.

Please check your mailing address carefully and contact us immediately if you notice an error.

SALES / CUSTOMER SERVICE:

Email: stravamax@yahoo.com

Tel: 1 (250) 571-4366 (9:00AM - 5:00PM PST)

Order Processing

Most orders are mailed the next business day after payment is received.

Some jewelry items may require additional time before shipping. We try to maintain accuracy in our inventory as much a possible, however errors can occur. If an item is not available for whatever reason, we will contact you with the available options.

Addresses Located Within Canada

Orders shipped within Canada are sent using Canada Post or UPS, depending on the destination and service available.

Shipping charges are calculated automatically at checkout.

Addresses Located In The United States

We ship to the United States using available Canada Post (USPS) services.

U.S. orders can be subject to customs duties / taxes and/or processing fees imposed by U.S. authorities and must be prepaid at checkout. Duties, taxes and other associated fees will show at the time of checkout.

Duties, taxes are determined by U.S. Customs and Border Protection and depend on factors including the type of merchandise, country of origin and the value of the shipment.

Addresses Located Outside Canada / US

We ship to many international destinations using Canada Post.

Delivery costs are calculated at checkout.

Customs, Duties and Taxes

International orders are declared for their full purchase value.

StravaMax Jewelry Etc does not control or determine the customs duties, import taxes, VAT, GST or other charges that may be imposed by the destination country and are the responsibility of the purchaser.

Important European Union Shipping Notice

The European Union introduced new customs requirements for low-value shipments beginning July 1, 2026.

As a result, Canada Post has temporarily suspended parcel service to certain EU countries while it works to implement the required customs and data systems.

Canada Post service is currently suspended to:

Austria
Belgium
Denmark
Finland
France
Germany
Portugal

This situation is subject to change. We will update our shipping options as Canada Post restores service to additional destinations.

Delivery Times

Delivery times are estimates and are not guaranteed.

Once an order has been shipped, delivery time can be affected by:

Weather
Postal or carrier delays
Customs processing
Holidays

Mailing and Delivery Questions?

If you have questions about our mailing services please contact us at the information shown below. We will get back to you as soon as possible.